Leveraging Social Media and Web of Data to Assist Crisis Response Coordination

Carlos Castillo, Qatar Computing Research Institute, Qatar
Fernando Diaz, Microsoft Research, NYC, USA
Hemant Purohit, Kno.e.sis

There is an ever increasing number of users in social media (1B+ Facebook users, 500M+ Twitter users) and ubiquitous mobile access (6B+ mobile phone subscribers) who share their observations and opinions. In addition, the Web of Data and existing knowledge bases keep on growing at a rapid pace. In this scenario, we have unprecedented opportunities to improve crisis response by extracting social signals, creating spatio-temporal mappings, performing analytics on social and Web of Data, and supporting a variety of applications. Such applications can help provide situational awareness during an emergency, improve preparedness, and assist during the rebuilding/recovery phase of a disaster. Data mining can provide valuable insights to support emergency responders and other stakeholders during crisis. However, there are a number of challenges and existing computing technology may not work in all cases. Therefore, our objective here is to present the characterization of such data mining tasks, and challenges that need further research attention.

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